Account Manager

Job Title:

• Account Manager
• Location:

Remote (with minimum 1 day per month travel to Head Office in Skegness)

Hours:

• Full time. 9am to 5.30pm, Monday to Friday
• Contract:
• Permanent
• Introduction

Established in 2010, Inform Health is an award-winning software company, providing software applications to support Sexual Health, HIV, and Sexual Assault Referral Centre (SARC) provider services.

Our values are Integrity, passion, innovation, and expertise which form the foundation of our success and in conjunction with our customers, we strive to make a real impact on the future of healthcare.

Our mission is to empower healthcare providers and commissioners with elegant, innovative and secure software solutions that enhance service efficiency, improve patient care and provide tangible benefits to the communities they serve.

Through close collaboration with our customers, we continuously evolve, shaping solutions that meaningfully transform service delivery within the sexual health industry.

Having introduced new patient facing technology in 2019, to compliment the range of self managed services already being offered to patients, in 2022, Inform introduced “Click It”, a new, patient self managed home test kit ordering and diagnostic service.

Job Purpose

Are you looking to take the next step in your sales or account management career?

We're looking for a confident, ambitious and commercially minded Account Manager to join Inform Health.

Ideally, you'll have experience working within the software or technology sector, with a background in sales, account management or customer success. We're looking for someone who enjoys building relationships, understands the importance of delivering excellent customer service and has the drive to identify commercial opportunities.

You'll take ownership of relationships with our existing NHS customers, working closely with them to understand their needs, support their objectives and identify opportunities to grow their accounts.

You'll also work alongside our product, development and operational services teams to ensure our software continues to meet customer needs and expectations.

Previous health tech experience isn't essential. We're more interested in your commercial experience, communication skills and ability to learn. We'll provide the training and support needed to develop your understanding of our products and the healthcare sector.

This is a great opportunity for someone ready to take on responsibility, develop their skills and progress their career within a specialist software company that makes a real difference to patient care.

Duties and Responsibilities

• Act as the main point of contact between the company and its healthcare clients.
• Support the management of major accounts in conjunction with the major account managers.
• Develop and maintain relationships with key decision-makers and stakeholders within the healthcare organisations.
• Facilitate regular account meeting and strategic discussions, to ensure a positive customer experience.
• Assist customers in achieving their objectives and long-term goals.
• Educate customers on new Inform features and product roadmap, in line with the company’s marketing plans.
• Provide product demonstrations and presentations to existing customers and other departments within the company.
• Identify opportunities to grow business and upsell products with existing Inform customers.
• Work to successfully carry out customer requests whilst meeting company goals.
• Determine the customer’s needs and provide effective solutions to ensure customer satisfaction in conjunction with Professional Services or Service desk where appropriate.
• Communicates customer needs and the associated market demands to the business.
• Collaborate with the sales and marketing teams to develop targeted campaigns and strategies to increase brand awareness, generate leads, and drive sales.
• Produce quotations and proposals to a high standard in a timely manner.
• Maintain CRM data to provide regular update reports (at least monthly) on agreed objectives and targets, order pipelines, forecasts, etc.

Qualifications, Skills & Experience

• Essential - Experience

Previous experience in a commercial role, such as sales, account management, business development or customer success.

Experience building and maintaining strong customer relationships.

An understanding of sales processes, customer retention and identifying commercial opportunities.

Experience working with customers to understand their requirements and provide appropriate solutions.

Confidence communicating with customers and stakeholders at different levels.

An interest in software and technology, with the ability to learn and understand technical products.

Essential - Skills

• Confident, personable and able to build strong professional relationships.
• Commercially minded, proactive and motivated to achieve results.
• Excellent communication and presentation skills.
• Strong organisational skills, with the ability to manage multiple customer accounts and priorities.
• A curious and analytical approach to understanding customer needs and solving problems.
• Self-motivated, with the ability to work independently in a predominantly remote role.
• Ambitious and enthusiastic about developing professionally.
• Able to work collaboratively with technical and non-technical teams.

Advantageous

Experience working within the software, SaaS, IT or wider technology sector.

Experience managing customer accounts, renewals, upselling or cross-selling.

Experience using CRM systems, particularly Salesforce.

Experience delivering software demonstrations or customer presentations.

A degree in Business Management, Marketing, Business Information Systems or a related discipline.

An understanding of software development processes or experience working alongside development teams.

Previous experience working with NHS organisations or within healthcare technology.

Why work for Inform Health?

At Inform Health, we believe our people are key to our success. We're committed to creating a supportive and inclusive workplace where employees feel valued, have opportunities to develop and can make a real difference through the work they do.

Here's what you can expect when you join us:

• We offer salaries that reflect the skills, experience and responsibilities of the role.
• Company funded private healthcare following successful completion of probation.
• Salary Sacrifice Pension Scheme 5% Employer, 5% Employee on qualifying earnings.
• Free confidential support for mental health and wellbeing, including access to counselling services.
• Annual leave that increases with length of service, plus bank holidays. We also close between Christmas and New Year, giving you the opportunity to enjoy a break over the festive period.
• We provide Professional Development Opportunities to help you grow in your career within a supportive, dynamic environment.
• Enjoy the flexibility of working from home, with monthly office attendance to stay connected with colleagues.
• Company funded opportunities to connect with colleagues and build relationships across the business.
• We are an Equal Opportunities Employer. We celebrate diversity in all its forms and are committed to providing an environment where people from all backgrounds, regardless of race, gender, age, religion, disability, or sexual orientation can thrive. We actively encourage individuals from diverse and underrepresented communities to apply and join our team.
• By joining Inform Health, you'll be part of a team developing innovative healthcare software that supports NHS services and helps improve patient care. Whatever your role, your contribution will help make a difference to the healthcare professionals and patients who rely on our systems.